About this policy
This policy applies to purchases of the Easy Web Bookings WordPress plugin and its annual licence. It explains how to request a refund, cancel a renewal and obtain help with a problem.
Your consumer rights
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other applicable consumer protection laws.
If the product has a major failure under the Australian Consumer Law, you may be entitled to choose a refund or replacement. Other remedies, including compensation where applicable, may also be available. For a minor problem, we may provide a remedy within a reasonable time. Your rights depend on the nature of the problem and the applicable law.
Downloading or activating the plugin does not remove your statutory rights. Those rights are not limited by a voluntary refund period.
14-day money-back guarantee
If you change your mind, you may request a full refund within 14 calendar days of purchase. Email bookings@easywebbookings.com within that period with your order number and purchase email address. The guarantee applies even if you have downloaded or activated the plugin.
This voluntary guarantee is additional to your rights under applicable consumer law. Requests made after 14 days will still be assessed where a statutory right or remedy applies.
Technical and compatibility problems
If you experience a problem, contact us with your order number, website address, WordPress and PHP versions, and a brief description of what is happening. We may ask for information reasonably needed to investigate. Please do not email passwords, payment details or private customer records.
We will assess requests against the product description, disclosed requirements, circumstances of the purchase and applicable consumer rights. Contacting support does not limit your right to a refund or another remedy where the law provides one.
Annual licences and renewals
The current annual licence covers one website for 12 months, including available updates and email support. Renewals are currently manual; automatic recurring billing is not enabled. Cancelling a future renewal and obtaining a refund for an existing purchase are separate matters. If automatic renewals are introduced, the checkout and this policy must explain them before customers agree.
After an approved refund
We will arrange the refund through the original payment method where possible, subject to applicable law. Processing time depends on the payment provider. The refunded licence is revoked, so it no longer provides licensed downloads, updates or support. Refund processing does not delete your existing booking records. An already installed copy may continue to operate.
How to request help or a refund
Email bookings@easywebbookings.com with your order number, purchase email address and the reason for your request. We will review the request and explain the proposed resolution.
Last updated: 16 October 2026.